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FREQUENTLY ASKED QUESTIONS

How can we help you?

 

 

CONTACT US

I need to get in touch, help!

Please see our Contact Us page for more information.

 

 

PRODUCT & SIZING

How do I measure myself?

We’ve got you covered – check out our Fit Guide.

Do you offer specific measurements for individual items?

We provide specific measurements for all dresses and apparel. These measurements can be found on the individual product pages within the product details section.

What designers do you carry?

To ensure the highest quality merchandise at the most affordable price, we designed an exclusive assortment of Vow’d wedding dresses you won’t find anywhere else.

Do you provide alterations or dress customizations?

Vow’d does not offer alteration services or dress customization. We recommend finding a seasoned, local tailor who has experience in bridal wear or special events dresses to fit your dress to your unique frame and needs.

I’m new to wedding dress shopping and unfamiliar with some of the terms on your product pages – Help!

We know there’s a lot to learn about the differences between dress styles, silhouettes and fabric choices. To make it easy on you, we’ve created a Wedding Vocab 101 to break down the most commonly used terminology. You can also talk to a seasoned stylist [email protected].

Are your wedding dresses and bridesmaid dresses made-to-order?

Unless otherwise indicated, all merchandise on our website is ready to ship at time of purchase. Some items may appear as preorder or backorder, and the expected ship date for these items is shown on the product page.

What does “preorder" and “backorder" mean?

Preorder items are still being produced, and therefore won’t ship to you right away. Conversely, backorder items are styles we’ve sold through available inventory on, and a replenishment is in production.

Once you purchase a preorder or backorder item, the style will ship to you as soon as we have received the inventory to complete your purchase. Expected ship dates are listed on each item's product page, or you can contact [email protected] for more information on expected shipping.

How do I care for my wedding gown or bridesmaid dress?

All Vow’d wedding gowns and bridesmaid dresses are dry clean only. Please refer to the dress's care label for full details.

Do you offer plus-size styles?

We offer a variety of plus-sized wedding dresses that are specifically cut to fit a curvier silhouette, up to size 24W. Shop the collection here.

Do you charge more for plus-size gowns and dresses?

Size is just a number and it shouldn’t affect the price tag.

Do you still offer try-at-home?

We recently decided to sunset our try-at-home program to focus on our rapidly growing store list. We'll be announcing expansion plans in the coming months and can't wait to meet you IRL! If you'd like online support in narrowing down your dress picks we recommend scheduling a virtual appointment. Our seasoned stylists are ready to help you find *the* dress for you.

 

 

ORDER & PAYMENTS

Can I add or remove items from my order after it has been submitted?

We are unfortunately unable to make any changes to an order after it has been submitted.

Will I receive an order confirmation?

Yes. Upon completion of your order, we will send you a confirmation to the email address you provided at checkout.

How do I check my order status?

You can check the status of your order at any time by logging into your account or contact [email protected].

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Paypal, Apple Pay (available on iPhone only), and Klarna.

What is Klarna?

Klarna is an installment-based payment provider that splits your order into 4 payments so you can spread the cost of your purchase over time. Learn more.
Only available on products between $35-$2000. Cannot be used on gift cards.

Do you offer gift cards?

Yes! You can purchase a digital gift card (AKA – e-gift card) in varying increments online, here.

Do you charge sales tax?

Sales tax is calculated during the checkout process and is based on existing local, state, and federal laws.

 

 

STORES & APPOINTMENTS

Does Vow’d have any physical locations I can purchase my dress at?

Yes, please visit our stores page for the most up-to-date list of Vow’d locations.

Do you charge a cancellation fee for missed appointments?

Absolutely not. We understand your schedule changes and things happen. We just ask you give us a ring ahead of time so we can let our waitlist know!

What are Virtual Appointments?

We’re bringing the in-store styling experience to you online with virtual appointments. A dedicated stylist will walk you through your favorite Vow’d dress styles (bridal or bridesmaids), sharing close-up details and making suggestions on how to accessorize your look, take your measurements, and complete your big day vision with the perfect dress for you. Book an appointment.

 

 

SHIPPING, RETURNS & EXCHANGES

I have a question on shipping and returns, where should I look?

Please see the Shipping & Returns page for more information.

 

 

PROMOTIONS & COMMUNICATION

Get on (or off) the Vow'd list

Create a Vow'd account or sign-up for emails (form in footer) to be the first to hear about new arrivals, special events, promotions and giveaways.

Goodbyes are hard, but we know they’re occasionally necessary. You can unsubscribe from our email list by reaching out to [email protected]

Do you offer any in-store events?

We love hosting bridal events - Think pop-ups, open houses with local vendors, flower trucks, etc. Visit Our Stores page to see the most up-to-date info on what’s happening next.

Current Promotions

Heroes 15%: Are you a healthcare worker, an educator, or a member of the military? We offer a special discount just for you! Take 15% off your in-store purchase. Just mention this promotion to your stylist and she’ll takecare of the rest. This discount is not redeemable for cash, nor applicable toward previously purchased merchandise. Cannot be combined with other offers.

 

 

GIVEBACK & CHARITABLE GIFTS

Does Vow’d Weddings give back through charitable donations?

Yes! As part of the Altar’d State family of brands, we believe that retail has the power to change the world for better. We are committed to giving at least 1% of our annual sales to non-profits that build confidence in and educate the next generation of incredible women. We do this through monetary donations and by volunteering in our local communities.

What does this mean for me?

Your Vow’d purchase is the reason we can make a difference locally and nationally. You can shop with us knowing you are impacting your community in a positive way.


 

VOW’D RENEWAL

What is Vow’d Renewal?

A wedding dress resale program! You can shop an assortment of current pre-loved Vow’d dresses at a deep discount. Giving these dresses a second lease on life, while doing something good for our environment!

What are the pre-loved qualities?

Pre-loved qualities are the types of flaws or wear you can expect to find on Vow’d Renewal dresses. Each style may include 1-2 of these characteristics: Make-up stains, torn train loops, scuffs or stains on hem, scuffs or stains on the body of the dress, missing beading, missing or loose buttons, missing or loose clasps, broken button loops or elastic, bust-cup is loose or missing

Can you tell me the exact flaw on the dress I am purchasing?

Unfortunately, we’re unable to match the exact flaw to the style and size at this time. All flaws are mendable or cleanable, and would be considered in very good or excellent condition on other resale platforms.

How much should I expect to pay to clean/mend the dresses?

Pricing will vary by vendor and location, we recommend reaching out to your seamstress prior to purchasing to get a better understanding of their rates.

Will you restock a specific style or size once it is sold out?

We cannot guarantee that another pre-loved style will be available to purchase in that style and/or size. Don’t wait to buy, Renewal products are sold on a first come, first serve basis.

Are all styles available in the same sizes?

Sizes will vary by style, please reference the product page for the most up-to-date inventory.

Can I return the dress if I don’t like?

All Vow’d Renewal sales are final. Due to the pre-loved nature of this product we are unable to accept returns.

Can I get a deeper discount on a particular style?

All styles are priced as marked and discounted to reflect the wear & tear on the dress.