Book An Appointment! In-Store and Virtual Available

 

FREQUENTLY ASKED QUESTIONS

How can we help you?

 

CONTACT US
  • Please see our Contact Us page for more information
PRODUCT & SIZING
  • How do I measure myself?
    • We’ve got you covered – check out our Fit Guide
  • Do you offer specific measurements for individual items?
    • We provide specific measurements for all dresses and apparel. These measurements can be found on the individual product pages within the product details section.
  • What designers do you carry?
    • To ensure the highest quality merchandise at the most affordable price we designed an exclusive assortment of Vow’d wedding dresses you won’t find anywhere else.
  • Do you provide alterations or dress customizations?
    • Vow’d does not offer alteration services or dress customization. We recommend finding a seasoned, local tailor who has experience in bridal wear or special events to fit your dress to your unique frame and needs.
  • I’m new to wedding dress shopping and unfamiliar with some of the terms on your product pages – Help!
    • We know there’s a lot to learn about the differences between dress styles, silhouettes, and fabric choices. To make it easy on you we’ve created a Wedding Vocab 101 to breakdown the most commonly used terminology. Have a suggestion of one to add? Email hello@vowdweddings.com
  • Are your wedding dresses and bridesmaid dresses made-to-order?
    • All in-stock merchandise on our website is ready to ship at time of purchase.
  • What does “pre-sale” mean?
    • Presale items are still being produced and therefore, won’t ship to you right away. Once you order a presale item, the style will ship to you as soon as we have received it. Expected ship dates are listed on each presale items’ product page, or you can contact customer support for more information on expected shipping.
  • How do I care for my wedding gown or bridesmaid dress?
    • All Vow’d wedding gowns and bridesmaid dresses are dry clean only. Please refer to the dress's care label for full details.
  • Do you offer plus-size styles?
    • We offer a variety of plus-sized wedding dresses that are specifically cut to fit a curvier silhouette, up to size 24W.
  • Do you charge more for plus-size gowns and dresses?
    • Size is just a number and it shouldn’t affect the price tag.
  • What is try-at-home and how do I order my box?
    • We understand how important it is to test the quality and fit of your wedding dress or bridesmaids dress prior to purchasing. While we don’t have physical locations everywhere (yet), we’ve developed a Try-at-Home (TAH) program to allow customers the opportunity to try on our dresses, in the comfort of their own home, before ordering online

      To learn more about this program, and find answers to the most commonly asked TAH questions, please visit our Try-at-Home page.
ORDERS & PAYMENT
  • Can I add or remove items from my order after it has been submitted?
    • We are unable to make any changes to an order after it has been submitted.
  • Will I receive an order confirmation?
    • Yes, upon completing your order we will send you a confirmation to the email address you provided at checkout.
  • How do I check my order status?
    • You can check the status of your order at any time by logging into your account and selecting ORDER HISTORY
  • What forms of payment do you accept?
    • We accept Visa, MasterCard, American Express, Discover, Paypal, Apple Pay (available on iPhone only), and Klarna.
  • What is Klarna?
    • Klarna is an istallment-based payment provider that splits your order into 4 payments so you can spread the cost of your purchase over time. Learn more.
    • Only available on products between $35-$2000. Cannot be used on gift cards.
  • Do you offer gift cards?
    • Yes! You can purchase a digital gift card (AKA – e-gift card) in varying increments online.
  • Do you charge sales tax?
    • Sales tax is calculated during the checkout process and is based on existing local, state, and federal laws.
  • What are virtual appointments?
    • We’re bringing the in store styling experience to you online with virtual appointments. A dedicated stylist will walk you through your favorite Vow’d dress styles (bridal or bridesmaids), sharing close-up details and making suggestions on how to accessorize your look, take your measurements, and complete your big day vision with the perfect dress for you. Book a Virtual Appointment.
  • Does Vow’d have any physical locations I can purchase my dress at?
    • Yes, please visit Our Stores page for the most up-to-date list of Vow’d locations.
SHIPPING, RETURNS & EXCHANGES
PROMOTIONS & COMMUNICATION
  • Get on the Vow'd list
    • Create a Vow'd account or sign-up for emails (form in footer) to be the first to hear about new arrivals, special events, promotions and giveaways.
    • Goodbyes are hard, but we know they’re occasionally necessary. You can unsubscribe from our email list here.
  • Do you offer any in-store events?
    • We love hosting bridal events - Think trunk shows, wedding fairs with local vendors, flower trucks, etc. Visit Our Stores page to see the most up-to-date info on what’s happening next.
  • Current Promotions
    • Black Friday & Cyber Monday: Beginning November 24, 2020 at 12:00am EDT through November 30, 2020 at 11:59pm PDT, take an extra 25% off sale merchandise and $50 off full-priced bridesmaids dresses at. No promo code required; discounted prices are reflected on the product pages. Discount applies to Vow’d Weddings merchandise costs only, prior to shipping & handling. All prices and/or promotions are reflected in USD. This discount is not redeemable for cash, nor applicable toward previously purchased merchandise. Cannot be combined with other offers. Discount promotion and associated terms and conditions subject to change at Vow’d Weddings sole discretion.
    • Vow'd Loyalty: Exclusive to wedding dresses purchasers with Vow'd accounts, through the end of the year your entire bridal party can get 20% off their bridesmaids’ purchase. Plus, you’ll receive free shipping and 10% off all jewelry! Simply login to your Vow’d account for the discounts to apply. Discounts cannot be combined with other offers. Learn more.
    • 10% Welcome: Get 10% off your first purchase. Simply sign-up for emails and your unique promo code will be sent to the provided email address. This discount is not redeemable for cash, nor applicable toward previously purchased merchandise. Cannot be combined with other offers.
GIVEBACK
  • Does Vow’d Weddings give back through charitable donations?
    • Yes, as part of the Altar’d State family of brands we believe that retail has the power to change the world for better. We are committed to giving at least 1% of our annual sales to non-profits that build confidence in and educate the next generation of incredible women. We do this through monetary donations and volunteering in our local communities.
  • What does this mean for me?
    • Your Vow’d purchase is the only reason we can make a difference locally and nationally. You can shop with us knowing you are impacting your community in a positive way.