Do you offer specific measurements for individual items?
We provide specific measurements for all dresses and apparel. These measurements can be found on the individual product pages within the product details section.
What designers do you carry?
To ensure the highest quality merchandise at the most affordable price we designed an exclusive assortment of Vow’d wedding dresses you won’t find anywhere else.
Do you provide alterations or dress customizations?
Vow’d does not offer alteration services or dress customization. We recommend finding a seasoned, local tailor who has experience in bridal wear or special events to fit your dress to your unique frame and needs.
I’m new to wedding dress shopping and unfamiliar with some of the terms on your product pages – Help!
We know there’s a lot to learn about the differences between dress styles, silhouettes, and fabric choices. To make it easy on you we’ve created a Wedding Vocab 101 to breakdown the most commonly used terminology. Have a suggestion of one to add? Email firstname.lastname@example.org
Are your wedding dresses and bridesmaid dresses made-to-order?
All in-stock merchandise on our website is ready to ship at time of purchase.
What does “pre-sale” mean?
Presale items are still being produced and therefore, won’t ship to you right away. Once you order a presale item, the style will ship to you as soon as we have received it. Expected ship dates are listed on each presale items’ product page, or you can contact customer support for more information on expected shipping.
How do I care for my wedding gown or bridesmaid dress?
All Vow’d wedding gowns and bridesmaid dresses are dry clean only. Please refer to the dress's care label for full details.
Do you offer plus-size styles?
We offer a variety of plus-sized wedding dresses that are specifically cut to fit a curvier silhouette, up to size 24W.
Do you charge more for plus-size gowns and dresses?
Size is just a number and it shouldn’t affect the price tag.
What is try-at-home and how do I order my box?
Try-at-home is available exclusively to our virtual appointment customers and provides you with the option to pay a nominal fee to try your top 1-3 Vow’d wedding dress styles before making your final purchase.
You will be charged $15 per dress, for up to 3 dresses. This fee includes all shipping and handling. The try-on period is 7 days, at which point all samples must be returned or you will be charged for the full cost of the dress(es). Return labels can be found inside the box.
You will receive wedding dress samples in as close to your measurements as is available at the time of your virtual appointment. This is to give you the most realistic representation of what the dress will look like when you make your final purchase. We cannot guarantee that your exact size will be available for try-at-home.
Please note, the try-at-home dresses are samples and as such will be in pre-loved condition. Your final purchase will be in aisle-ready shape for your big day.
ORDERS & PAYMENT
Can I add or remove items from my order after it has been submitted?
We are unable to make any changes to an order after it has been submitted.
Will I receive an order confirmation?
Yes, upon completing your order we will send you a confirmation to the email address you provided at checkout.
How do I check my order status?
You can check the status of your order at any time by logging into your account and selecting ORDER HISTORY
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Paypal, and Apple Pay (available on iPhone only).
Do you offer gift cards?
Yes! You can purchase a digital gift card (AKA – e-gift card) in varying increments online.
Do you charge sales tax?
Sales tax is calculated during the checkout process and is based on existing local, state, and federal laws.
What are virtual appointments?
We’re bringing the in store styling experience to you online with virtual appointments. A dedicated stylist will walk you through your favorite Vow’d dress styles (bridal or bridesmaids), sharing close-up details and making suggestions on how to accessorize your look, take your measurements, and complete your big day vision with the perfect dress for you. Book a Virtual Appointment.
Does Vow’d have any physical locations I can purchase my dress at?
Yes, please visit Our Stores page for the most up-to-date list of Vow’d locations.
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Do you offer any in-store events?
We love hosting bridal events - Think trunk shows, wedding fairs with local vendors, flower trucks, etc. Visit Our Stores page to see the most up-to-date info on what’s happening next.
Does Vow’d Weddings give back through charitable donations?
Yes, as part of the Altar’d State family of brands we believe that retail has the power to change the world for better. We are committed to giving at least 1% of our annual sales to non-profits that build confidence in and educate the next generation of incredible women. We do this through monetary donations and volunteering in our local communities.
What does this mean for me?
Your Vow’d purchase is the only reason we can make a difference locally and nationally. You can shop with us knowing you are impacting your community in a positive way.